Common Questions and Answers
Can I make updates to my website?
Thanks for reaching out! The new website platform NYL migrated to at the end of the year is still being built out, so for the time being, no one has access to make updates to live websites other than home office. They have a great team in place to help you, though, and all you need to do is email Joan Kagan and Tim Rosario and they’ll take care of you.
Joan_S_Kagan@newyorklife.com
Tim_Rosario@newyorklife.com
The website platform is supposed to be complete in Q3, and at that point, we’ll be able to take care of your website updates again. In the meantime, we can still help you with content development, graphic design, social media, marketing planning, and whatever else you need. I hope this helps, and please let me know if you have any questions!
Where’s my form? Or can I add a new form?
Forms had to be removed along with other Broadridge content as part of Phase 1 of the migration. NYL let us know that lead forms will be added back to your site during Phase 2. The new lead form experience will be fully integrated with Sales Central, which will mean you will be able to manage website leads in the same place as all of your other client and prospect data. In the meantime, NYL has created a couple solutions for forms, and you can reach out to Joan Kagan (Joan_S_Kagan@newyorklife.com ) and Tim Rosario (Tim_Rosario@newyorklife.com) for help!
Can I set up a new email alias or inbox?
Here is the form for NYL to help set up with SMRU and Technology: https://nyl.co/domain-requests
Can I purchase a new domain?
Here is the form for NYL to help purchase on your behalf: https://nyl.co/domain-requests
My site expired and needs to be resubmitted to compliance
NYL Field Marketing is working closely with SMRU to make sure no sites expire during migration. You do not need to resubmit!
Am I being charged by Broadridge?
As of January 2024, you should not receive any Broadridge billing. NYL is covering hosting costs during migration.